Customer Service Tips

23Jan 2019
23
Jan
2019

The start of the new year is the perfect time to reflect on all of the things we are grateful for.  Being grateful may sound a bit trite, but it’s also the number one, faste

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21Jan 2016

Providing great service can make a huge difference in a small business. For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from thei

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10Jul 2014

Have you ever stayed at a hotel and then returned, finding that they have stocked your room with everything you asked for the last time you were here?  Your special allergenic pil

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19Sep 2013

When it comes to marketing, the company invoice might be the last thing you’d think about.  But think again:  it’s a great place to make every attempt to get paid faster and

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22Aug 2013

In the vast majority of industries, referrals are the most cost-effective way to gain new clients and grow your business.  When you attract new clients through referrals, your mar

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06Sep 2012

If you’re looking for ways to boost your productivity, technology is a great place to start.  The good news is there are many free options available.  Here are five favorites y

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